Terms of Use

Purchase and Agreement 

In order to make a purchase or set up an account from Liquid Enterprises, LLC, you attest that you are at least (18) years of age.  Additionally, you must have full power and authority to use the instrument of purchase and enter into all agreements and policies associated with purchasing a product from Liquid Enterprises, LLC.

 

Sales Tax

Sales tax is charged for all orders in the state of Colorado. However, we do have the lowest tax rates of any dealer in Colorado. They are only 4.985%. We are strategically located to help lower your tax obligations. Additionally, if you are tax exempt, either through resale or non-profit, please email a copy of this certificate to contact@liquid-enterprises.com.

 

Shipping

You will receive your shipping information, including tracking number(s), via email within 24 hours of receiving your order confirmation. In many instances, the item you are purchasing will have a lead time of several weeks. In this case, tracking information will be sent as soon as the item ships (our system updates hourly).

In some cases, the products in your order will ship from different locations and will arrive at different times (and possibly different days).

 Options

Liquid Enterprises, LLC offers many shipping options.  Not all shipping options will be available on every order, as the overall size and weight may eliminate some options.

Please look at the Lead Time for Order fulfillment on a product by product basis.  Please keep in mind that the following options relate to shipping times only.

 

Below is a general list of options:

  •        Ground: Standard ground shipping for the Continental US (not Hawaii or Alaska)
  •        3 Day Select - Guaranteed by end of third business day
  •        2nd Day Air - Guaranteed by end of second business day
  •        Next Day Air - Please call us. 
  •        LTL Shipment - For heavy equipment or large orders
  •        FTL Shipment – For orders requiring a full or partial truckload

Lift Gate Service and Fees

When shipping LTL (i.e. via freight carrier), you will be required at checkout to select whether you need Lift Gate Service.  Lift Gate Service is REQUIRED for all LTL deliveries if you do not have a commercial loading dock (or equivalent) or a fork-lift to offload the freight from a standard trailer, typically 48-53 inches tall.  The driver will NOT be able to help you offload your shipment.  You are solely responsible for both prompt and safe unloading of your shipment.

If you do not initially select the Lift Gate Service option at checkout and the driver is required to leave with your shipment, you will be charged a minimum of $100 for us to resolve the situation, depending upon additional carrier charges and time involved.

 

 International Orders

We gladly sell equipment worldwide. We love our international customers. We can only ship to countries not on the list of embargoed countries.

International sales are subject to the following:

Electrical requirements

We allow you to customize your electrical needs on new equipment only. Please note that different countries have different electrical requirements. Please be careful in selecting your electrical requirements. If you do not see your requirements, please contact us at contact@liquid-enterprises.com. We will contact the manufacturer to see if this is possible. Many foreign countries require both a different voltage and hertz. If you are unsure, please ask.

We are not authorized to resell some manufacturer's brands outside of the U.S. and Canada. We will notify you immediately if we must cancel your order.

Shipping Carriers

Liquid Enterprises, LLC ships all small parcels via Fedex and USPS. Large items are shipped via freight. We can arrange door-to-door international freight or door-to-port. We can typically arrange this via ocean or air freight. We can also work with your freight forwarder.

Taxes

The customer is responsible for paying any duties and taxes, as applicable to your purchase.

Payments for International orders are only accepted via wire transfer. We have a $500 minimum for international transactions.

Returns are not accepted from international customers.

 

IMAGES

We do our best to match our colors to the manufacturer’s actual color. However, there may be slight variances due to production of material, color profiles on your device or any number of other reasons. Our IT department closely scrutinizes this, as do the manufacturers, however, we cannot make exchanges for color variations. Each item pictured, is the exact item you will receive.

On all of our used equipment, the pictures are of the actual item you will receive, except in cases where more than one identical model number is available for sale.

 

ORDER MODIFICATION

Order modifications may be possible, depending upon how quickly we are notified of such a request.  Our lead times will vary by manufacturer and product, but please be in touch immediately after realizing that you need to change something on your order.  While we cannot guarantee that we can make such a change, we will do our best to support your request.  Please contact our Customer Service Department  at 720-340-3496 with any questions or concerns.

ORDER CANCELLATION

Any order can be canceled if we receive a Cancellation Request within (2) hours of the time of purchase.  There is a $25 service fee for any order we are able to cancel.  In order to complete a cancellation request, you must file your request through your online account under the cancellation tab or email contact@liquid-enterprise.com.

 

You will receive an email within (15) minutes—during business hours—confirming that we received your request.  A second email will be sent by the close of the following business day to either confirm cancellation of your order or to explain why the order cannot be canceled at that time.  Reasons an order cannot be canceled include, but are not limited to, the following scenarios:

  •        Your order has already been shipped
  •        Your order has already been packaged and set out for pickup (and we cannot reach the appropriate party in time).

If your order cannot be canceled we recommend reviewing our Return Policy.

In accordance with the above stated conditions, the Customer agrees to abide by Liquid Enterprises, LLC's decision regarding order cancellations.

 

RETURN POLICY

In the event that you feel the need to return a product that you have purchased from Liquid Enterprises, LLC, you will need to complete a Return Request Form, which can be accessed through your online account, under the RMA Request tab.  We may reach out to better understand the reason for your desired return.

 

PLEASE NOTE, NO FURNITURE CAN BE RETURNED.

 

We will send an email within (1) business day confirming that we received your Return Request.  A second email either authorizing or declining your Return Request will be sent to you within (3) business days.

 

ALL RETURN REQUESTS MUST BE RECEIVED WITHIN (30) DAYS OF THE DATE OF DELIVERY. 

 

FOR PALLETIZED DELIVERIES, ALL REQUESTS MUST BE RECEIVED WITHIN (3) BUSINESS DAYS OF THE DATE OF DELIVERY.

 

If it is determined that Liquid Enterprises, LLC or an associated distributor or manufacturer made an error (for example, a wrong, defective, discontinued or back-ordered product) that resulted in your desire to return the product(s), we will call you to discuss corrective options, which may include arranging and paying for return shipping, offering you a full credit or discounting the item that you have.

 

If, however, it is determined that Liquid Enterprises, LLC and its associates were not in error, your Return Request will be subject to our Terms of Return.

 

YOU WILL BE SOLELY RESPONSIBLE FOR ANY ASSOCIATED SHIPPING ARRANGEMENTS AND CHARGES, AS WELL AS A 25%-35% RETURN SERVICE FEE, DEPENDING UPON THE MANUFACTURER.

 

If we accept your Return Request, you will receive a Return Authorization that will include:

  •        A printable Return Authorization Label that you will need to securely affix to EACH and EVERY returned package.
  •        The phone number for a delivery service that we recommend.  You will be solely responsible for scheduling pickup for your return and paying for said delivery.
  •        A restatement of our Terms of Return:

o   Approved returns must be received in unused, new, sellable condition and be in the original packaging.  NO USED EQUIPMENT WILL BE ACCEPTED, NO EXCEPTIONS.

o   Credits and Refunds will be issued after deducting fees within (30) days of receipt of the returned merchandise.

 

We will NOT accept returned products that have not previously been authorized by Liquid Enterprises, LLC through the process described above.  Unauthorized returns will be returned to sender and will not be credited to the purchasing account.

 

In the event that we are not able to accept your Return Request, our email declining your request will explain why the order cannot be returned at that time.  Reasons an order cannot be returned include, but are not limited to, the following scenarios:

 

  •        Your request was sent after the 30-day return period had passed.
  •        You ordered a custom product.  CUSTOM PRODUCTS DO NOT QUALIFY FOR RETURNS.
  •        The particular manufacturer of the product that you ordered does not accept returns.
  •        Used equipment does not qualify for returns

 Terms of Return

  •        All Return Requests MUST be received by Liquid Enterprises, LLC within (30) days of delivery of the product.
  •        Any product return MUST be approved, and the customer must have a Return Authorization receipt from Liquid Enterprises, LLC, prior to returning any product to us.
  •        All returned products MUST be in new, unused and sellable condition.
  •        All returned products MUST be received by Liquid Enterprises, LLC within (30) days of the customer being sent a Return Authorization number.

 

We do NOT accept returns for the following products:

  •        Custom or special orders
  •        Clearance / Sale / Closeout
  •        Furniture
  •        Certain manufacturers that do not accept returns
  •        Used or refurbished equipment

 

In accordance with the above stated conditions, the Customer agrees to abide by Liquid Enterprises, LLC's decision regarding returns.

 

Refund Policy [blow-up box]

In the event that Liquid Enterprises, LLC issues a refund, the customer will still be responsible for the following costs unless otherwise agreed in writing by the Company, including but not limited to:

 

  •        All shipping costs (outbound and return)
  •        Storage fees from the carrier
  •        Restocking fees
  •        Cancellation fees

 

Any and all applicable charges and fees will be assessed prior to the Company issuing a refund.

DAMAGED OR MISSING ITEMS – FREIGHT LTL

Please follow these directions closely. If you receive freight that you believe is damaged:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging


Our warehouses strive to package each item well. Each item is separately insured. Damage does occasionally happen, however, with your assistance, we are able to rectify the situation quickly.  Please note, if there is damage that was not noted on the delivery receipt, we will still work on your behalf. This does complicate matters, however. It does extend the settlement time.

 

DAMAGED OR MISSING ITEMS- Parcel

Our manufacturers and warehouses package these materials well. However, in rare instances parcel carriers have damaged packages. If this happens, please let us know immediately. All shipped items are insured. We will attempt to come to a solution within 3 business days. In all likelihood, we will need pictures of the damaged item and its packaging.

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